Terms of service
By paying for my services you accept these Terms of Service.
Definitions
In this agreement:
- ‘I’ and ‘my’ and ‘me’ refers to Katy Holland Breathing Space Katy Holland as the owner and sole trader;
- ‘you’ and ‘your’ and ‘yours’ refers to the client who has signed this agreement; and
- ‘my services’ means the provision of services for which you have engaged me.
Privacy and confidentiality
I recognise that the nature of the work provided by me is personal and requires a high level of trust; therefore, your confidentiality will always remain of utmost importance to Katy Holland Breathing Space, except to the extent disclosure may be required by law. Please see my separate Privacy Policy for further information.
As a member of the Association of Professional Declutterers and Organisers, I adhere to their code of ethics which sets out expectations of confidentiality, honesty and integrity. You can read the code of ethics here.
Data protection
Your data will never be shared with any third parties and will only be used in relation to the services you have contracted me for. I am fully compliant with the ICO data protection guidance.
Insurance and handling possessions
I carry full public liability and professional indemnity insurances. Although every care will be taken whilst handling your possessions, you should ensure you have sufficient home insurance to cover for any loss or accidental damage that may occur. I cannot be held liable for any accidental damage or loss however caused.
Legal responsibilities
I accept no responsibility for the consequences of actions you take based on my recommendations, whether given at the time of the initial consultation, during the organising or decluttering process, or at any subsequent or future date. You will be responsible for obtaining from other parties (e.g., landlord, government authority or owners of items within your premises) any consents that may be necessary for my services to be provided.
I cannot provide financial advice or valuation on any items. If suggestions for third party services are provided, I am not liable for the services they provide.
Client presence
You are required to be present on site during all sessions and to offer assistance and input as required. I will not be held responsible for the welfare of any other persons or pets present on the premises.
Deposit and payment terms
I provide a free initial consultation, up to 30-minutes, by telephone, Zoom or What’s App.
Thereafter, my standard hourly rate is £45 (minimum 2 hours), half day (3 and a half hours) £145 or 12 hour package £425. To secure my services, a non-refundable deposit of 50% of the cost of the first session is required after the initial consultation. This deposit will then be used as part-payment for the session if it goes ahead as planned. The remaining 50% of the cost quoted, and any additional charges (e.g. additional hours booked) must be paid within 30 days of completion of the session.
Payment by bank transfer is preferred (full details will be provided on invoice). Cash and cheques accepted.
Travel
I do not charge for travel costs within a 15-mile radius of Canterbury (CT1). Travel outside of this range will be charged at 45p per extra mile, and the cost will be added to your invoice.
Cancellations
Both you and I have the right to cancel a session due to unavoidable circumstances. If a session is cancelled by you less than 24 hours before the agreed date and time, I reserve the right to retain the 50% session deposit unless rebooked for another session to be carried out within 30 days, in which case the deposit will carry over. If a session is terminated by you part way through, I reserve the right to charge in full for that session.
Hours of work
If I am working with you for a duration of 4 continuous hours, a 30-minute lunch break will generally be taken. If a lunch break is taken, it will not form part of the chargeable hours.
Parking
I will require a space/permit to park my vehicle for the time spent at your property. If any cost is associated with this, it will be added to your final invoice.
Duty of care
It is your duty to inform me of any health and safety concerns arising at the proposed site of work, ideally at least 48 hours prior to our booked session. I reserve the right to refuse entry into any premises I deem to be unsafe, and the right to charge for lost time and expenses incurred if a session is cancelled due to health and safety concerns.
COVID-19
I adhere to the latest Government guidelines relating to COVID-19. I reserve the right to refuse work in a household where an occupant has tested positive or is isolating. If this is the case, please let me know as soon as possible so we can reschedule our session. If I myself receive a positive test result, then I will inform you at the earliest opportunity to reschedule our session or provide a full refund for the session.
Cleaning, disposal and removal
I do not provide a full cleaning, disposal or removal service. I am happy to remove one car boot load of items per session to take to a charity or similar. Waste disposal must be arranged by you through a licenced carrier. Removal of any large or heavy items may require third party involvement, and any additional costs that this may incur will be your responsibility. Light cleaning may be required as part of the organising and decluttering process. I can assist with this at my discretion, but you must provide your own cleaning materials.
Photography
From time to time I may display ‘before and after’ images across online and offline platforms. I will always gain your approval prior to taking or sharing any images.